We have worked with hundreds of clients since our inception in 2001 and consider client confidentiality paramount as it protects both the interests of our clients internet marketing efforts as well as our cutting edge practices.
Due to the inherent nature of reputation management, we do not publicly name the companies listed in our successes. The clients listed here have given us written permission to share their experience with potential clients.
Regional Restaurant Chain
Problem: Regional restaurant chain was being attacked on several sites such as Yelp.com by a single patron who had attempted to get a one-hundred dollar meal free because she received a wrong side dish. Patron created several separate accounts on each website to make it appear as though several people were complaining.
Engagement: We contacted the review sites on behalf of the restaurant and requested the reviews be removed.
Results: Within 3 weeks all of the malicious reviews were taken down because the fake profile violated the websites TOS agreement. The restaurants ratings went back to 4 stars and has remained between 4 and 5 since.
Mid-size Business with Locations Across the Country
Problem: A restaurant with ten locations around the country was attacked by a website that advocated for animal rights and veganism. Slanderous lies were being posted about the company due to its menu that consists of nothing other than meat products. The business saw a one-fifth reduction in profits within four months of the attack.
Engagement: We quickly built web properties (websites) , fill them with facts about the business that busted any myths the animal rights groups were trying to spread.
Results: Within three months of coming on, we dominated the first 4 pages of search results for that restaurant, pushing the negative results much lower. If it doesn’t show up on the first or second page of the search results, it might as well not even be there. Virtually no one will see these negative posts. The company’s worries about patrons reading the malicious posts were completely relieved.
Local Motel, Individually Owned
Problem: A local motel was losing business quickly due to a customer who was upset over a late fee that was applied to his account after he checked out three hours post checkout time. He created several accounts on search engine review websites and left numerous complaints claiming outright theft.
Engagement: Reputation Managers was brought on to have the negative reviews replaced or removed.
Results: Within one month the multiple accounts related to the IP address in question were removed and blocked, as were the reviews. Reputation Managers went on to have the negative reviews replaced by positive reviews from actual customers. Business has seen a stark increase since completion.
Locally Owned Restaurant, Part of National Chain
Problem: A locally owned big chain restaurant was being attacked and having negative and false reviews of their restaurant posted by a local competitor that had opened a restaurant on the same street. These postings had caused the company to come up twenty-thousand dollars short of their expected monthly revenue within only two months of the false postings.
Engagement: Reputation Managers was hired to put an end to these false negative reviews, which had been increasing in number due to the libelous new restaurant owner creating several accounts.
Results: Within two months, Reputation Managers had been in contact with the customer review website and had the negative reviews moved. All accounts related to the slanderous restaurant owner’s IP address were also deleted and the IP address blocked. The restaurant has seen a steady increase in clientele since.
Local Restaurant in Large City
Problem: A prominent blogger had begun posting false information about a restaurant after having a bad experience during his most recent visit. The claims were far beyond what actually happened the night he dined at the restaurant. He went as far asmplying that the restaurant was engaged in criminal activities.
Engagement: We decided to go directly to the source and contact the blogger, informing him what he was doing was not only malicious, but violated the law.
Results: Within two months the blog owner had complied with a legal take-down request demanding the removal of libelous information. The blog owner still speaks of his bad experience through his webpage, but he can no longer post the untrue and derogatory information that he had been.
Local Hotel, Part of Larger Franchise
Problem: Several guests had had difficulties at a nearby motel that had once been owned by the franchise. The bad experiences, however, took place only five months after the franchise had dropped the hotel due to several complaints. A local hotel still associated with the franchise was suffering due to the negative postings.
Engagement: We decided to respond to the negative reviews, explaining of the hotel was not associated with the motel at the time of the incidents. We also requested that the original reviews be changed since the Hotel had nothing to do with it.
Results: Within two months, we were able to clear up the confusion and the original reviews were changed, not pointed against the actual Motel, instead of the innocent Hotel. We also spread good word about the hotel on several third party sites which just so happened to rank highly on Google.